The BT digital switchover in 2025, which will involve the switch from analogue to digital telephone lines in the UK, may pose several risks. These risks include:
1.Interruption to service: The switchover process could result in disruptions to telephone service for some customers, particularly those in rural areas. This could lead to a temporary loss of service or issues with call quality.
2.Compatibility issues: Some customers may have older analog telephone systems that are not compatible with the new digital system. This could result in the need to purchase new equipment, which may be expensive for some customers.
3.Cost implications: The cost of upgrading telephone systems to digital technology may be high for some customers, particularly those in rural areas who may need to purchase new equipment or pay for installation costs.
4.Technical difficulties: The switchover process is complex and involves many different elements, including upgrading existing infrastructure and ensuring that new equipment is properly installed. There is a risk that technical difficulties could arise during the switchover process, which could result in further disruptions to service.
5.Lack of awareness: Some customers may not be aware of the switchover and the potential impact it could have on their telephone service. This could result in confusion and frustration, particularly for those who are not technically savvy.
In conclusion, the BT digital switchover in 2025 has the potential to pose several risks to customers, including disruptions to service, compatibility issues, cost implications, technical difficulties, and a lack of awareness.
View our recent RAG reports supporting clients through the digital switchover, here. Get in touch if you need a no-obligation report
View the TSA’s guidance here
